Updated on: 18-11-2025

Who We Are

Canadix (“we,” “us,” or “our”) operates https://canadix.store. This Shipping Policy explains how we process, ship, and deliver your orders.

Shipping Costs

  • Free Shipping: All orders include free shipping.

Shipping Range

  • Delivery Area: We currently ship within Canada only.

  • Future Expansion: Additional regions may be added in the future.

Order Processing Time

  • Processing Time: 1–2 business days (Monday–Friday).

  • Cut-off Time: Orders placed before 22:00 (GMT+01:00) are processed the same day. Orders placed after this time are processed the next business day.

  • No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

  • Estimated Delivery: 1–2 business days after processing, depending on the destination within Canada.

Shipping Process

  • Carriers: We partner with reliable carriers such as DHL and FedEx.

  • Tracking: Once your order ships, you will receive an email with tracking details.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, contact us within 48 hours for assistance.

  • Lost Orders: If your package does not arrive, please contact us immediately so we can investigate.

Returns

For return instructions, please refer to our Return & Refund Policy.

Contact Us

Email: contact@canadix.store
Phone: +1 613-715-9183
Address: 1354 Raven Ave, Ottawa, ON K1Z 7Y2, Canada
Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)