Last Updated: 18-11-2025

Thank you for shopping at https://canadix.store. This policy explains the guidelines for returns, refunds, and exchanges to ensure a smooth and transparent experience.

Contact Information

For questions about returns or refunds, contact us:

Email: contact@canadix.store
Phone: +1 613-715-9183
Address: 1354 Raven Ave, Ottawa, ON K1Z 7Y2, Canada

Policy Overview

  • Return Period: 30 days from the delivery date

  • Refund Processing Time: Up to 10 business days after we receive your return

  • Return Shipping Costs: Paid by the customer unless the item is defective or incorrect

Order Cancellations

You may cancel your order within 2 hours of purchase.
If your order has already shipped, please follow the return instructions below.

Return Conditions

Items may be returned if the following conditions are met:

  • Return is initiated within 30 days of delivery

  • Item is unused, in original packaging, with all tags attached

  • Proof of purchase is provided

  • Non-returnable items: Personalized items, custom items, and hygiene-related products (e.g., undergarments), unless unopened and unused

Return Instructions

  1. Contact Us: Email contact@canadix.store with your order number, reason for return, and photos if applicable

  2. Authorization: We will provide a return authorization and step-by-step instructions

  3. Packaging: Pack the item securely with original packaging and tags

  4. Shipping: Use a trackable shipping service

    • Customer pays return shipping unless the item is defective or incorrect

Refund Policy

  • We will inspect your returned item within 7 business days

  • Approved refunds are issued to the original payment method within 10 business days

  • You will receive a confirmation email once the refund is processed

  • Your bank or card provider may require extra time to post the refund

If you do not see the refund within the expected timeframe, please contact your bank. For further help, email contact@canadix.store.

Exchange Policy

Exchanges are available for incorrect or defective items.
Contact us within 30 days, and we will cover the return shipping for eligible exchanges.

For size issues or customer order mistakes, please follow the return process and place a new order.

Exceptions & Special Cases

  • Defective or Damaged Items: Contact us within 48 hours; we will arrange a free return and provide a replacement or full refund

  • Incorrect Item Received: We will cover return shipping and send the correct item promptly

  • Lost Packages: If your package does not arrive, contact us to start a carrier investigation

Processing Times

  • Return Window: 30 days from delivery

  • Inspection Time: Within 7 business days of receiving the return

  • Refund Issuance: Within 10 business days after inspection

Return Shipping Address

1354 Raven Ave, Ottawa, ON K1Z 7Y2, Canada

Need Help?

Email: contact@canadix.store
Phone: +1 613-715-9183
Address: 1354 Raven Ave, Ottawa, ON K1Z 7Y2, Canada